No one really likes giving or receiving critical feedback. Yet, without it, poor performers cannot improve and unacceptable behaviors are not identified and corrected. In this inter-active, experiential program learn why we find disciplinary conversations challenging, how to create conversations that permit all involved to gain clarity, perspective and cooperation, and strategies that lead to desired outcomes.

Objectives:

• Shift thinking about crucial conversations

• Understand what motivates others to think and act as they do

• Learn how to deal with unacceptable behaviors without sacrificing the relationship

• Obtain models and processes to develop and deliver crucial conversations

• Practice providing critical feedback

• Learn the language of coaching to help all employees develop and improve performance

Learn what makes having a disciplinary conversation so difficult, for you. And, how to have conversations with poor performers leading to win-win outcomes for all involved. Invest in yourself and your organization! Find out how Nancy Riesz can be the Catalyst for your success and achievement. Call 513.325.8288 or e-mail Nancy@SuccessCatalyst.com today!